Castle Story EU Steam Altergift

Dihaven Agents

If you have any questions or concerns about your order, please don't hesitate to reach out to us.

If you can't find the information you're looking for in our FAQs, please feel free to contact us directly. We're always happy to help!

We value your feedback, and we want to know how we can improve your experience with our store. If you have any suggestions or comments, please don't hesitate to let us know

Thank you for choosing our store for your software and digital products needs. We're committed to providing you with the best customer service possible.

Dihaven has always prioritized the needs and wishes of its customers. As a matter of fact, our objective has always been to find the most effective and suitable solutions to meet the demands and desires of our loyal customers, and today we are proud to promise our clients fast delivery no matter where they are.

Delivery Within Seconds After Purchase Completion

When you make a purchase on our website, you will receive the product you ordered within seconds of payment confirmation. In fact, we have developed a system that allows us to deliver your order within seconds.

How will we receive the purchase?

Your order is delivered in seconds on the same checkout page you made the payment and also via email, avoiding the environmental impact of shipping physical goods and the risk of the product being lost in any way. The software will be delivered to your checkout page & mailbox, so you can download and activate it immediately.

What do we receive after we place the order?

Once you place your order, you will receive an email:

• An activation code (product key), is good for lifetime use or whatever the period & amount of PCs, including upgrades.
• Downloadable Setup
• Multilingual licenses
• Simple and quick installation and activation instructions
• Free professional technical support
• Invoice for the purchase

What Should I Do If My Order Hasn't Arrived?

Don't worry, we are always available to assist you and provide adequate solutions. Contact our service department by online chat or this email contact@dihaven.com and our team will always be available to assist.

* Sometimes it is possible that emails end up in your spam folder, please check it.

Refund & Return Policy

Thank you for choosing dihaven.com

Please read this policy carefully. your satisfaction is very important to us.

Due to the nature of digital products, we don’t offer refunds, but we will make sure to help you by navigating you until you activate your software successfully. If the key appears invalid, you will be provided with the replacement key or downloadable software.

The keys MUST be used within 30 days of the purchase, or the warranty is voided.

dihaven.com reserves the right to check the product key for Activation details within seven calendar days. If the test reveals that the product key has already been activated, after the purchase, dihaven.com has the right to refuse a refund, since the purchased service has been provided as agreed.

Due to the nature of Digital Products, refunds will not be issued due to dissatisfaction with the purchased game, or the inability of your computer to run said product normally, all crashes and bugs are sent to the provider and maker of the said product. (Microsoft, Adobe, Uplay, Steam, Origin, etc…)

The legal right of withdrawal is not justified. At the moment you make a purchase, you agree to direct delivery, thereby losing the right to cancel.

If you think you qualify for a refund please don’t hesitate to contact us by online chat or Email us at contact@dihaven.com

If you are not 100% satisfied with your purchase, You can return a product for up to 30 days from the date you purchased it.

We accept 30-day returns.

if 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If something arrives damaged, send a photo of the damaged goods to Contact@dihaven.com, then we’ll gladly send a replacement at no cost to you.

Any returns or problems that occur because of an error on our part will be handled at our expense. Cases, where you would like to exchange or return a product without any defect, would be held at your expense by placing a new order. Unclaimed returns get donated to charity after 4 weeks.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancelation Policy:

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email us at Contact@dihaven.com and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email Contact@dihaven.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@dihaven.com (and include your original # order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email contact@dihaven.com as soon as possible (including your # order number and cancel/change request) and we can help.

YOU ARE STILL HERE! WHAT ARE YOU WAITING FOR? START ORDERING AND RECEIVE YOUR SOFTWARE IMMEDIATELY